Terms and Conditions
1. General Conditions contracting services.
This document regulates the General Conditions of the Contracting of services that govern, together with the privacy and cookies policies, the hiring or use by the user of the services and training programs offered through the website www.calamburexperience.com owned by Routes Calambur, CB (hereinafter, “Calambur Experience”), with CIF E-13579560 and fiscal address at Calle Santo Tomas 39 local Villanueva de los Infantes, 13320, Ciudad Real. By means of the acceptance of these General Conditions, the User states: That you have read and understood what is stated here. That is a person with sufficient capacity to contract; That assumes all the obligations set forth herein. The acquisition of the experiences / guided visits, products included in the web implies the acceptance of all the terms included in these General Conditions. The User must read carefully these General Conditions each time he accesses the Website, since this and these General Conditions may be modified to adapt to current legislation or collect changes made in the services provided. Calambur Experience reserves the right to make, at any time and without prior notice, any change in the content and services offered through the Website, these General Conditions and, in general, how many elements make up the design and Website configuration.
2. REALIZATION OF ORDER
In order to acquire the products exhibited at www.calamburExperience.com, (Experiences, guided tours / products), it is an essential requirement to be of legal age. In the case of Experiences, if the participant is a minor, the request will be made by the parent / legal guardian. In the order questionnaire, all requested data will be filled out. The buyer must be perfectly identified for any management or post-sale consultation. The conditions of purchase, both of experiences / guided visits and products of this website, will only be valid within the Iberian Peninsula.
3. CONFIRMATION OF ORDERS
The inscription in an experience / guided tour, or the order of products, will be considered managed, at the moment the buyer makes the payment and the deposit in bank account is verified. Once the payment has been verified, an informative and confirmation e-mail will be sent to the buyer, at the email address provided in the order questionnaire.
4. PAYMENT METHODS
Payment of the inscriptions or products requested, may be made by: Credit or debit card. Paypal account. Wire transfer. With the aim of giving maximum security to the payment system, Calambur Experience uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial entity. The SSL encryption system that we use confers total security to the transmission of data through the network. The data of the buyer, enjoy total confidentiality and protection. The data on the credit cards are not registered in any of our databases. They are only used in the virtual POS (Point of Sale) of our financial institution, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize the order. Calambur Experience reserves the right to verify the personal data provided by the customer and take the measures it deems appropriate (including cancellation of the order), against any anomaly detected.
5. STOCK BREAK
If, at the time of placing the order, no stock of the requested product is available, the shipment of the order would be conditioned to the availability of the product, and the delivery time would be the usual, from 48 to 72h, but from the reception of the product in our warehouse. Always, in this case, the buyer will be informed promptly, via email or telephone, according to the information provided in the purchase questionnaire. In the case of experiences / guided visits, the reservation of the place without its corresponding payment, will only be maintained up to 14 days before the event. If the registration quota has been completed, a “waiting list” will be created, which will be formalized, as long as the payments guaranteeing the reservation go through or not, and those registered who, even though they did not have a reservation, move to occupy a place have made the payment.
6. SENDING ORDERS
The shipment of the products requested by the buyer, will be sent to the address indicated on the purchase form, by courier service (Envialia), within 48 to 72 hours, provided stock is available. Exceptionally, if the weight or dimensions of the order exceeds the maximums established by the usual carrier (Envialia), it may be sent by another courier company, different and always informing the buyer of such circumstance. These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. The buyer will have at your disposal the tracking number of your order and phone number of the courier company, so you can contact them and know at all times the place and status of the shipment. The delivery of the goods will be made at the address designated by the buyer, in the purchase form. In case of absence of the recipient, at the time of delivery, a voucher will be left stating how to proceed to arrange a new delivery.
7. SHIPPING CHARGES
The cost of shipping will be borne by the buyer and will always be specified in the order placed, adding to the final amount of the purchase. For orders of more than € 75, the shipping costs will be free, and apply only in items that are not on offer or promotion at the time of purchase.
8. DELIVERY OF ORDERS
It will be understood that the delivery of the product / consumables order has been produced, from the moment the buyer signs the receipt thereof, at the agreed delivery address.
9. RETURN POLICY
Calambur Experience guarantees that all products / consumables that appear on its website, enjoy all the quality guarantees offered by the original supplier. The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, are required by the buyer, and ignorance of this fact does not exempt him from his responsibility and compliance. The maximum period to make a return of consumable product is 15 days from receipt. In case of experience / guided tour, in no case the refund of the registration will be made.
Return of products / consumables If upon receipt of the product, the buyer considers that the product received does not conform to the one requested, he should immediately contact us at phone: 926 35 05 30.
You must also send an e-mail to: Info@calamburexperience.com and tell us the data of the product, as well as the damage it suffers, and photo of the damages.
The buyer must also detail: Personal information Email address Order number Reason for return Date of receipt of the order Return date Once received the email, Calambur Experience. will contact the buyer to inform him about how he should proceed, and by which courier agency he should make the return. The article must come in its original packaging, with its seals of guarantee and with the instructions, documentation and wrappings that it had, originally. The item to be returned must be properly packed for return.
The packaging must be in perfect condition and keep all accessories and instructions of origin in order to be returned. The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the instructions of the Supplier. Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.
Once the merchandise to be returned has been received, we will proceed to carefully examine the returned product and will be informed by the buyer, via e-mail, within a reasonable time, if applicable, of the return or replacement of the product or the refund of the amount (in its case). The refund or replacement of the item, or refund, (if applicable), will be made, within 30 days following the date of resolution, by Calambur Experience, of the claim received.
If it is verified that the product, really had a defect or defect, the refund of the amounts paid by the buyer will be made, for the product as for shipping and collection expenses, or, a new shipment of the item will be made, but without shipping charges. Partial refunds will result in partial reimbursement and will be made on the same credit card or paypal account that was used to pay for the purchase. Return of inscription in Experience / Guided Visit. The amount paid to reserve a place in an event, is NOT RETURNED in any case.
If for reasons of force majeure, illness or work you can not attend an event to which you have registered and paid, you can attend another Experience / Guided Tour to replace the one you have not been able to enjoy, from one of our calendar, within the year in progress. You can not keep the amounts paid for daily insurance of Experience / guided tour or rain, as they are only for 24 hours. In any case, you will have to give advance notice to the date of the Experience / Guided Visit, and it will always be for the Organizer’s consideration.
10. GUARANTEE OF THE ACQUIRED PRODUCTS
In accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the manufacturers of the products marketed by Calambur Experience respond to the lack of conformity that they manifest themselves within a period of two years from the delivery of the product. In case of lack of conformity, the buyer must communicate it, sending an email to the following address: firstname.lastname@example.org, indicating their personal data, and attaching a copy of the Fra / of purchase. You must also give a detailed description of the anomaly detected, to be able to process with the manufacturer of the product, or, where appropriate, inform the buyer of the claim path to the manufacturer.
11. RESPONSIBILITY AND EXEMPTION OF LIABILITY
The photographs and texts reproduced in Calambur Experience refer to the Experiences / Guided tours organized by Rutas Calambur C.B, which is legally constituted for the management of events and complies with all the necessary protocols for the development of this activity. Consumable products of general use of first brands of total guarantee are also exposed, for the use of the participants in their events.
Calambur Experience can not be held liable for damages, whatever their nature, both material and non-material or corporal, that could result from an operation or improper use of the commercialized products. Calambur Experience can not be held responsible for the possible modifications made to the consumable products marketed by the manufacturers of the same.
Calambur Experience can not be held responsible for non-compliance, in case of stockouts, unavailability of products, or causes of force majeure, such as interruption of activity due to floods or fire, or delay in the delivery of orders due to total strike or partial use of postal services and means of transport or communications. In case of Experiences, Calambur Experience has the obligatory civil liability insurance coverage for events and active tourism. In the event of a dispute, the client may, in the first instance, go to Calambur Experience to reach an amicable resolution.
These general conditions are ruled by the Spanish Law. The parties submit, at their election, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Villanueva de los Infantes, 13320 Ciudad Real